Frequently asked questions

Orders and delivery
When will I get my order?

We aim to prepare and dispatch your order to Australia Post within 24 hours of receiving it.

Once your order has been handed over to Australia Post, Standard Parcel Post typically takes an estimated 2-3 business days for delivery.

Please note that delivery times are estimates and may vary depending on your location, weekends, public holidays and Australia Post delays. Tracking details will be provided once your order has been dispatched
How can I track my order?

Once your order has been dispatched, you will receive tracking information so you can follow your delivery through Australia Post
Can I pick-up my order?

Click & Collect is available at our Richmond store.
Returns and order issues
Do you accept returns or refunds for change of mind?

Due to the fresh and perishable nature of our seafood products, we do not accept returns, exchanges or refunds for change of mind.

If there is a problem with your order, such as a product being damaged, unsafe, incorrectly supplied or not as described, please contact us as soon as possible.
What should I do if there is a problem with my order?

Please contact us as soon as possible and include your order number, a description of the issue and, where relevant, photographs of the product and packaging.

For perishable products, we recommend contacting us preferably within 24 hours of receiving your order so we can investigate the issue effectively.
Product Information
Is your seafood Australian?

Yes, our products are sourced from Australian fisheries.
Is your seafood wild-caught or farmed?

This depends on the product. If a product is farmed, we say so on its page.
Why does my seafood look slightly different from the product photo?

Seafood is a natural product, so variations in size, colour, shape and appearance are normal.

Product images are provided as a guide, and the product you receive may vary slightly while still meeting the stated product description and specifications.
Are product weights exact?

Some seafood products naturally vary in size and weight.

Where a product is sold by approximate weight, the actual weight may vary slightly from the amount shown on the website. Any significant variation or special weight requirements will be communicated where applicable.
Storage, Shelf Life and Allergens
How should I store my seafood products?

Please follow the storage instructions provided on the packaging or product page.

Refrigerated seafood should generally be placed in the refrigerator as soon as possible after receiving or collecting it, while frozen products should be transferred directly to the freezer.

For shelf-stable canned or pouched products, store them in a cool, dry place and follow the instructions printed on the packaging.
How long will my seafood keep?

Shelf life varies depending on the product and whether it is fresh, frozen, canned or pouched.

Please refer to the use-by, best-before or storage information provided on the packaging. Once opened, products should be refrigerated and consumed within the recommended period.
Why does my seafood look slightly different from the product photo?

Seafood is a natural product, so variations in size, colour, shape and appearance are normal.

Product images are provided as a guide, and the product you receive may vary slightly while still meeting the stated product description and specifications.
Do your products contain allergens?

Seafood products may contain common allergens including fish, crustaceans and molluscs.

Some prepared, canned, pouched or flavoured products may also contain other allergens.

Please check the ingredient and allergen information on the relevant product page or packaging before consumption. If you have a severe allergy, contact us before purchasing if you require additional information.
Live Seafood
Can I order live seafood online?

Availability of live seafood varies depending on season, supply, and size

Our live seafood products require you to contact us or request a quote rather than purchasing directly through the online store.

Please contact us for current availability and pricing.
Can live seafood be delivered?

Unfortunately we only offer live seafood for pickup for regular orders.

Wholesale orders for live seafood can be delivered but must be requested directly through our reception by calling (03) 9428 8836.